Complaint & Dispute Policy

Jopex Investment Ltd

Last updated: 25 June 2026

We would rather know when something is wrong than not. This page explains how to raise a complaint about a Jopex product or service and how we handle it.

1. What we can help with

This policy covers complaints about our software and our own service: a technical problem, a privacy concern, the billing of a Jopex fee, or conduct on one of our platforms. Where the complaint is really about the underlying service a business provides through our software, the business is responsible for that, and you should raise it with them; we will help where the issue touches the product itself.

2. How to raise a complaint

Write to info@jopex.co.tz, marking privacy matters clearly. Please tell us your name and the phone number or email on your account, which product is involved, the organisation or business concerned if any, what happened and when, with any screenshots, and what outcome you are looking for.

3. How we respond

We aim to acknowledge a complaint within a few working days, look into it, and come back to you with a response or resolution within about two to three weeks, telling you if we need longer. We keep a record of complaints so that we can improve, in line with the applicable Data Retention Policy.

4. Taking it further

If our answer does not satisfy you, you may ask us to escalate the matter internally. You may also approach the Personal Data Protection Commission on data-protection matters, the Tanzania Communications Regulatory Authority on matters of electronic communication, or your payment provider on payment matters. Any dispute that cannot be resolved through this process is governed by the laws of Tanzania and subject to its courts, as set out in our Terms & Conditions.

Jopex Investment Ltd, Dar es Salaam, Tanzania. Email info@jopex.co.tz or call +255 740 996 496.