SkoolaX Data Retention

Jopex Investment Ltd

Last updated: 25 June 2026

The Personal Data Protection Act, 2022 requires that personal data be kept no longer than the purpose for which it was collected needs. This page explains how that principle applies to SkoolaX. Schools control how long the records they manage are kept; the periods below are our defaults, and a school or the law may set a different one.

Account information is kept for as long as the account is active and is deleted or anonymised once the account is deleted. Student records, parent and staff profiles, and similar academic and administrative data are kept while the student or member is active with the school and for any period the school keeps for its own records; because they are the school's records, the school as controller decides on archival. Financial and transaction records are kept for the period required by tax and audit rules, which is typically several years, even after an account is closed.

Information we hold mainly to keep the Service secure is kept only as briefly as that purpose allows. Authentication and one-time-password logs and access logs are retained for a short period for security and fraud prevention; a device's notification token is removed when you sign out, when it is refreshed, or when your account is deleted; and support correspondence is kept long enough to handle any follow-up. Backups run on a rotating cycle, and data that has been deleted from the live system is removed from backups as they are overwritten.

When a retention period ends, or when we act on a valid deletion request, data is securely deleted or anonymised so that it no longer identifies anyone. We may keep aggregated or anonymised information, which cannot identify a person, for reporting and to improve the Service, and we may keep data longer where the law, an investigation, or a dispute requires it. Questions can be sent to info@jopex.co.tz.