SkoolaX Account Deletion

Jopex Investment Ltd

Last updated: 25 June 2026

You can ask us to delete your SkoolaX account and the personal data attached to it. This page explains who can ask, how, and what happens, in line with international data-protection standards and the Personal Data Protection Act, 2022.

1. Who can ask

If you hold an account as an administrator, teacher, or parent, you can ask us to delete it. Students do not hold accounts; their records belong to the school, so a request about a student's data should go to the school, which controls it, and we will support the school in acting on it. A school administrator may ask us to deactivate or delete a staff member's account, or, where a school is closing its account, to delete the school's data.

2. How to ask, and what happens

Send your request from the email or phone number on your account to info@jopex.co.tz with "Account Deletion Request" in the subject line. We may ask you to confirm your identity first, so that no one can delete your account but you.

Once we have verified the request, we deactivate and remove your profile and sign-in details, delete or irreversibly anonymise the personal data we control, remove your device's notification token so that notifications stop, and end your active sessions. Some information, however, may form part of a school's official records, such as a teacher's employment history or a student's academic record. Where the school is the controller of that data, the decision to delete it rests with the school and the law, not with Jopex; we will notify the school and act on its instructions.

We aim to complete a verified deletion within thirty days, unless the law allows or requires longer. Data held in backups is removed as those backups are overwritten on our normal cycle.

3. What we may keep, and what cannot be undone

After deletion we may retain a limited amount of data where the law allows or requires it, such as financial and transaction records needed for tax and audit, security logs needed to protect the Service, and anonymised information that no longer identifies you. Deletion is permanent. To use SkoolaX again you would create a new account, and earlier data would not be restored, except for records a school still holds as controller.

Questions can be sent to info@jopex.co.tz.